Bright Star Learning Academy Llc
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Reviews
No star is deserved!!! Maybe 4/5 back in ‘2017’ If we’re talking CURRENT ‘6/2019’ > The teachers drop like flies it’s quite disturbing. No one has to yet to stay, EXCEPT 1 teacher. No one communicates when your child’s teacher is no longer employed. You find out as you go in 1 morning and there’s a complete new face. They are EXTREMELY short staffed and have been for quite tooo long. Numerous incidents and children are not being supervised due to lack of teachers. All of a sudden there’s a ‘FREE Prek enrollment’ poster hanging on their building. Many children who were enrolled back in ‘2017’ are no longer there... That clearly says ALOT.
One great thing I can say is that they teach 123’s, ABC’s, and 123’s in Spanish and it actually sticks with the child.
The level of unprofessionalism at this facility is disgusting. I enrolled my two children on 08/17/2018
And they were pulled from the center today 08/21/18
That's one and a half day of care.
On Monday when I picked my children up I was told by my daughter that she or her brother were not offered anything to drink. I said to her what do you mean?! She said that when they were eating lunch she asked for a cup of water and the staff never brought it to her. She then stated that when they were laying down for naptime the two staff were cursing and talking about grown up stuff (her words).
So I immediately call the facility but they were already gone for the day. When I dropped them off the director was not there to discuss the concerns.
So I called once I got to work and spoke with a woman that identified herself as the director and she said Ellen was not need that she could assist. Excuse my ignorance because I cannot spell her name but she has a thick accent. I expressed to her my concerns and she immediately became defensive and said that her staff would never curse and she trusts them to do their job. Then she says and as far as the water goes, there is a water fountain next to the bathroom, if they were thirsty they could have drink from the fountain. So I asked her did she show them the fountain and let them know its always available? She said and I quote "it's common sense".
I said ok wow. I let her know their last day would be Friday and she said there is no need to wait you can come and get them now. So I left work at 12:30 to get them because now my frustration level has risen to 1,000. I get there and the children were laying down for nap and she said when we got off the phone I showed your daughter where the fountain is if she is thirsty. .. i said well its probably a little too late. My daughter said that is not at all what happened. She stated the woman with the accent came to her and her brother while they were at the table eating lunch and said I got a call from your mom that your complaining about something to drink and my daughter said yes. And the woman said did you ask and my daughter said yes. My daughter then says that the woman asked did you see the water fountain right there and my daughter said yes but I tried and it wasn't working. My son replied no that he didn't see it and she said to him verbatim "stop lying to me" he said "I'm not lying" and she said you are making up stories. So she says come ever let me show you how to work the fountain. My daughter said when she first tried to show them it was working, the lady had to open the fountain used a screw driver and out it back and it was working. So when I asked her why she felt the need to approach my children in and intimidate them and call them a liar to there face, she denied the entire encounter. I mean she didn't even acknowledge the conversation or anything. She said and i quote "it never happened". I adv her at that time I would be reporting this incident to office of child development, DHS and whoever else because I feel that my children were neglected while I their care and then the emotional abuse after is unacceptable. And she then tries to spin it on my son and says well your son curses while he was closing a gate. I asked her what did he say because I have never heard him curse and she said "ask him since you trust your kids so much". I felt the need to write this review because I thought after I toured the facility and paid the $75 registration fee my children were in good hands.... boy was I wrong! And I feel horrible that my children after being at one center for most if their life had to endure all of this in 2 days. My children have never been subjected to that kind of intimidation and emotional abuse.
*****UPDATE
08/22/18
I CALLED THE CENTER AT 1:17 PM AND REQUESTED TO SPEAK TO ELLEN OR THE OWNER AND THE WOMAN WITH THE HEAVY ACCENT IDENTIFIED HERSELF AS THE OWNER. SO I ASKED HER HER FIRST AND LAST NAME AND SHE REFSD AND HUNG UP IN MY EAR!
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About the Provider
Hours of Operation
- Monday6:30 AM - 6:00 PM
- Tuesday6:30 AM - 6:00 PM
- Wednesday6:30 AM - 6:00 PM
- Thursday6:30 AM - 6:00 PM
- Friday6:30 AM - 6:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
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| 2026-03-09 | Renewal | 3270.66(d) - Toxic plants not permitted | Compliant - Finalized |
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Regulation: 3270.66(d) Description: Toxic plants not permitted Noncompliance Area: At the time of inspection, within in the reach of facility children. There were toxics plants in the preschool area. Correction Required: Toxic plants are not permitted in a child care space. |
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Provider Response: (Contact the State Licensing Office for more information.) The plants were removed immediately. |
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| 2025-04-08 | Allocated Unannounced Monitoring | 3270.106(a) - Clean, age appropriate | Compliant - Finalized |
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Regulation: 3270.106(a) Description: Clean, age appropriate Noncompliance Area: During nap at the time of inspection, facility child #1 was observed sleeping on a small sofa in the book reading area. Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child. |
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Provider Response: (Contact the State Licensing Office for more information.) The child has a cot and was placed on their cot. |
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| 2025-03-24 | Renewal | 3270.107/3270.161(d) - Refrigerator/Potentially hazardous food refrigerated | Compliant - Finalized |
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Regulation: 3270.107/3270.161(d) Description: Refrigerator/Potentially hazardous food refrigerated Noncompliance Area: The lunch (cold cut sandwich) for facility child #1 and two other children was kept in their cubbies. The lunches contained foods which required refrigeration; meat and cheeses. Correction Required: A facility shall have an operable, clean refrigerator used to store potentially hazardous foods. The refrigerator shall be capable of maintaining food at 45° F or below. An operating thermometer shall be placed in the refrigerator. Potentially hazardous food brought from the child's home or provided by the facility shall be refrigerated. |
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Provider Response: (Contact the State Licensing Office for more information.) All potentially hazardous food brought from the child's home or provided by the facility will be refrigerated. |
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| 2025-03-24 | Renewal | 3270.151(a)/3270.192(3) - 12 months prior to service and every 24 months thereafter/Health assessment, TB test | Compliant - Finalized |
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Regulation: 3270.151(a)/3270.192(3) Description: 12 months prior to service and every 24 months thereafter/Health assessment, TB test Noncompliance Area: CR noticed the health assessment in the file for staff #1 was altered. Staff #1 copied the health assessment for staff #2 and changed the name. The ink on the original assessment was blue; the altered form was printed in all black. Correction Required: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem. A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff #1 will go to an urgent care for a physical on 3/24/25. |
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| 2024-03-27 | Renewal | Renewal | Compliant - Finalized |
| 2023-02-01 | Renewal | 3270.77(a) - No peeling paint or plaster | Compliant - Finalized |
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Regulation: 3270.77(a) Description: No peeling paint or plaster Noncompliance Area: At time of inspection, the green picnic table in the facility play yard had extremely chipped paint. Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The picnic table in the play yard shall be repaired and the chipped paint shall be sanded and repainted or stained. In the future, there shall be no chipped paint or plaster in facility.as required per regulations. |
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| 2022-01-26 | Renewal | 3270.131(e)/3270.131(e)(2)(i) - ACIP recommended immunization record /Exemption documentation from parent/guardian | Compliant - Finalized |
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Regulation: 3270.131(e)/3270.131(e)(2)(i) Description: ACIP recommended immunization record /Exemption documentation from parent/guardian Noncompliance Area: During time of inspection, child #1-3 did not have updated influenza immunization and/or immunization exemption forms documented in their records. Correction Required: The facility may not accept or retain an infant 2 months of age or older, a toddler or a preschool child at the facility for more than 60 days following the first day of attendance at the facility unless the parent provides written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of the dates (month, day and year) the child was administered immunizations in accordance with the recommendations of the ACIP.Exemption from immunization for religious belief or strong personal objection equated to a religious belief shall be documented by a written, signed and dated statement from the child's parent or guardian. The statement shall be kept in the child's record. |
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Provider Response: (Contact the State Licensing Office for more information.) The parents of child #1-3 shall provided updated immunization records with current influenza documented or shall provide a signed immunization exemption form which shall be documented In their child's record. |
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| 2021-12-10 | Complaints- Legal Location | 3270.113(c)/3270.113(d) - No ridicule or threaten harm/No harsh language | Compliant - Finalized |
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Regulation: 3270.113(c)/3270.113(d) Description: No ridicule or threaten harm/No harsh language Noncompliance Area: A staff person at facility singled out a child and used harsh and demeaning language calling her "fat girl" in front of other children in her care. Correction Required: A facility person may not single out the child for ridicule, threaten harm to the child or the child's family and may not specifically aim to degrade the child or the child's family. A facility person may not use harsh, demeaning or abusive language in the presence of children. |
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Provider Response: (Contact the State Licensing Office for more information.) All staff including the staff person that called a child "fat girl" shall receive reminder notice regarding appropriate ways to speak to children and not to refer to children by names other than they own name. A review of the regulations regarding this requirement shall be reviewed with all staff at facility. |
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| 2020-02-21 | Renewal | 3270.123(a)(5)/3270.124(b)(7) - Designated release persons/Name/address/phone release person | Compliant - Finalized |
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Noncompliance Area: The parents of child #4 did not document the names of the persons designated to pick up their child in the event of an emergency. In addition, child # 1 and 2 did not have the address of release person documented on their emergency contact forms. Correction Required: An agreement shall specify the persons designated by a parent to whom the child may be released. Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released. |
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Provider Response: (Contact the State Licensing Office for more information.) All required names and address shall be documented on both the agreement forms and emergency contact forms for the children listed. In the future, all forms shall be reviewed to ensure that all forms has all required information documented as required per regulations. |
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| 2020-02-21 | Renewal | 3270.131(e)(1)/3270.131(e)(2)(i) - Exemption documentation from parent/guardian/Exemption documentation from parent/guardian | Compliant - Finalized |
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Noncompliance Area: At time of inspection, child #2-4 did not have current influenza immunization documented in their record and/or letters of exemptions documented in their records. Correction Required: The facility shall require the parent to provide updated written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of ongoing vaccines administered to an infant, toddler or preschool child in accordance with the schedule recommended by the ACIP. Exemption from immunization for religious belief or strong personal objection equated to a religious belief shall be documented by a written, signed and dated statement from the child's parent or guardian. The statement shall be kept in the child's record. |
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Provider Response: (Contact the State Licensing Office for more information.) The parents of all children listed shall be asked to provide proof of influenza immunization and/or letters for reason of exemption which shall be documented in all of their records. |
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| 2019-02-27 | Renewal | 3270.124(b)(3)/3270.124(b)(7) - Parent home/work address, phone/Name/address/phone release person | Compliant - Finalized |
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Noncompliance Area: At time of inspection, child # 2 did not have the enrolling parents work address and phone number documented on their child's emergency contact form. In addition, child # 1 did not have the address of release person documented on their emergency contact form. Correction Required: Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent. Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released. |
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Provider Response: (Contact the State Licensing Office for more information.) The parents of child # 2 and # 3 shall provide missing information from their childrens emergency contact forms. In the future, all enrolled children including child # 2 and # 3 shall have all required information including address of release person and employment information for parent documented on their emergency contact forms. |
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| 2019-02-27 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Noncompliance Area: At time of inspection, staff person #1 (hired 2/21/19) did not have an FBI clearance and/or receipt that she is in the process of getting it documented in her record. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: Facility Person #1- may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #1- may not work in a child care position at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person # 1 shall be removed from care with children until she has completed the process of obtaining her FBI clearance and the proof is documented in her record. In the future, all staff shall have all required clearances and/or documents in their record as required per CPSL. |
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| 2018-02-01 | Renewal | 3270.106(f) - 2 feet apart | Compliant - Finalized |
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Noncompliance Area: ON 2/2/18, INFANTS WERE OBSERVED ASLEEP IN PACK N PLAYS THAT WERE NOT AT LEAST 2 FEET OF SPACE ON THREE SIDES. Correction Required: At least 2 feet of space is required on three sides of a bed, cot, crib or other rest equipment while the equipment is in use. |
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Provider Response: (Contact the State Licensing Office for more information.) CRIBS WERE MOVED TO ENSURE AT LEAST 2 FT OF SPACE ON THREE SIDES WHEN CHILDREN ARE ASLEEP. STAFF WERE RETRAINED ON PROPER NAP TIME PROCEDURES. STAFF WERE INSTRUCTED THAT AT LEAST 2 FT OF SPACE AS REQUIRED ON THREE SIDES OF A BED, COT, CRIB OR OTHER REST EQUIPMENT WHILE THE EQUIPMENT IS IN USE. |
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| 2018-02-01 | Renewal | 3270.182(7) - Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file | Compliant - Finalized |
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Noncompliance Area: ON 2/2/18, AN ACCIDENT/INJURY FILE CONTAINING RECORDS OF CHILD ACCIDENTS, INJURIES AND ILLNESS WAS NOT OBSERVED AT THE FACILITY. Correction Required: A child's record shall contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report shall be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file. |
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Provider Response: (Contact the State Licensing Office for more information.) THREE COPIES SHALL BE MADE OF ACCIDENT, INJURY AND ILLNESS REPORTS. THE ORIGIANL COPY SHALL BE GIVEN TO THE PARENT ON THE DAY OF THE INCIDENT. THE SECOND COPY SHALL BE RETAINED AT THE FACILITY IN AN ACCIDENT BINDER. THE THIRD COPY OF THE REPORT SHALL BE RETAINED AND FILED IIN THE CHILD'S FILE. |
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| 2018-02-01 | Renewal | 3270.32(a) - Comply with CPSL | Compliant - Finalized |
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Noncompliance Area: ON 2/2/18, DURNIG RENEWAL INSPECTION, THE FBI CLEARANCE BELONGING TO STAFF #1 CONTAINS CHARGES WITH UNREPORTED DISPOSITIONS AND THE FILE DOES NOT CONTAIN DOCUMENTATION OF REQUEST FOR DISPOSTION CHARGES. A DISPOSITION FOR EACH CRIME IS REQUIRED IN ORDER TO ACCESS COMPLIANCE WITH THE CHILD PROTECTIVE SERVICE (CPS) LAW AND 55 PA CODE CHAPTER 20. Correction Required: STAFF #1 MUST OBTAIN DISPOSITION OF CHARGES WITHIN 30 DAYS AND PROVIDE DOCUMENTATION. STAFF #1 MUST BE SUPERVISED AT ALL TIMES UNTIL DISPOSITION IS OBTAINED AND SUITABLILITY TO WORK WITH CHILDREN IS DETERMINED. |
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Provider Response: (Contact the State Licensing Office for more information.) STAFF PERSON #1 WILL OBTAIN DISPOSITION OF CHARGES WITHIN 30 DAYS AND PROVIDE DOCUMENTATION. SHE WILL BE SUPERVISED AT ALL TIMES UNTIL DISPOSITIOIN AND SUITABILITY TO WORK WITH CHILDREN IS DETERMINED. |
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