Tender Care Learning Center/ross
Quick Facts
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Reviews
I would not recommend Tender Care to anyone searching for a job. There is clear favoritism of the staff members and their access to materials and resources. First of all, they have a lot of children enrolled with "special needs" and behavior problems. The ratio in a classroom can be up to 15 children per one adult. There is no support from management if you need help in certain areas. They'd rather stick their newly hired employees into the classroom with barely any training. If you have specific learning needs and need extra help, forget it! They won't help you in anyway. If you need accommodations, then forget that because the director will drag in the cooperate office. They would rather watch you fail than see you succeed. It’s hard to get a consistent lunch schedule. One day would be eating lunch at 11:30 and another day you’ll be the last one eating your lunch (2:00). Asking to leave early can be a pain in the behind, as management always wants to give you attitude. Their typical response is sorry we are not able to process your request. The Clock out times would be different every day, even if you worked full-time and clocked in at the same time every day. They’d get you out at 4:00 on one day and make you stay until 6:00 another day. They do not evenly split their time amongst their employees. One person could be working less hours and another person could be working more hours, it's not evenly split, they don't take into consideration who worked what days, stayed and did the opening and or closing, and split that time up amongst their employees. At all cost if you are looking for work in Childcare, I would avoid Tender Care Learning Centers. They set their employees up for failure and they don't mind if they have to fire employees from time to time. This place is a no go for employment.
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About the Provider
Hours of Operation
- Monday6:45 AM - 5:30 PM
- Tuesday6:45 AM - 5:30 PM
- Wednesday6:45 AM - 5:30 PM
- Thursday6:45 AM - 5:30 PM
- Friday6:45 AM - 5:30 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
|---|---|---|---|
| 2025-10-27 | Renewal | 3270.124(f)/3270.181(c) - Updated every 6 months/Emergency info/agreement updated 6 mos | Compliant - Finalized |
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Regulation: 3270.124(f)/3270.181(c) Description: Updated every 6 months/Emergency info/agreement updated 6 mos Noncompliance Area: The file for Child #2 and Child #5 contained an emergency contact form that was not updated within 6 months of the previous update. Correction Required: The parent shall update in writing emergency contact information once in a 6-month period or as soon as there is a change in the information. A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. |
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Provider Response: (Contact the State Licensing Office for more information.) The child's emergency contact was in the file at the time of the inspection, although not returned within a 6 month period. Parents will receive paperwork updates in a timely manner with ample time to complete and return. |
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| 2025-10-27 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(2)/3270.182(1) Description: Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports Noncompliance Area: The file for Child #1, an Older Toddler, and Child #5, a Preschool Aged Child, contained Health Reports that had been updated in an interval greater than 12 months. Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. A child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) Parents will be required to submit a health assessment within a 12 month period. |
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| 2025-10-27 | Renewal | 3270.131(d)(5)/3270.131(e)(1) - Immunization record/Exemption documentation from parent/guardian | Compliant - Finalized |
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Regulation: 3270.131(d)(5)/3270.131(e)(1) Description: Immunization record/Exemption documentation from parent/guardian Noncompliance Area: The file for Child #3, enrolled for more that 60 days at the facility, did not contain documentation of a 3rd dose of the DTAP and Pneumococcal vaccinations as required based on the child's age as per the ACIP recommended schedule. The file for Child #4, enrolled for more that 60 days at the facility, did not contain documentation of a 2nd dose of the DTAP, HIB, Pneumococcal, and Polio vaccinations as required based on the child's age as per the ACIP recommended schedule. Correction Required: A health report shall include a review of the child's immunized status according to recommendations of the ACIP. The facility shall implement dismissal policies in accordance with the Department of Health regulation in 28 Pa. Code § 27.77 (relating to immunization requirements for children in childcare group settings). Child #3 and Child #4 must be dismissed from care by close of business 10/29/25 and may only return to care when the immunization record is updated or when a parent provides a written, signed exemption letter. |
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Provider Response: (Contact the State Licensing Office for more information.) The updated form was submitted by the parent the next day. We will conduct monthly audits to ensure all children's immunizations have been submitted in an acceptable time frame in accordance with required immunizations and scheduling. |
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| 2025-10-27 | Renewal | 3270.151(c)(3) - Exam communicable disease | Compliant - Finalized |
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Regulation: 3270.151(c)(3) Description: Exam communicable disease Noncompliance Area: The file for Staff #1 contained a Health Assessment that stated they had a communicable disease. There was no accompanying documentation stating the condition and the risk it might pose to other exposed to this individual. Correction Required: An adult health assessment must include an examination for communicable diseases and the results of that examination. |
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Provider Response: (Contact the State Licensing Office for more information.) The staff contacted their PCP and the document was corrected noting that it was an error on the provider's part. |
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| 2025-10-27 | Renewal | 3270.77(a) - No peeling paint or plaster | Compliant - Finalized |
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Regulation: 3270.77(a) Description: No peeling paint or plaster Noncompliance Area: In the Middle Infants Classroom there was peeling paint behind the bookshelf next to the window. In the Middle Toddler Classroom there was peeling paint above the bookshelf beside the window. Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The areas with missing paint were repainted and will be monitored moving forward. |
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| 2025-10-27 | Renewal | 3270.95(a)/3270.95(b) - Devices must be compliant/Director or designated staff person ensure compliance | Compliant - Finalized |
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Regulation: 3270.95(a)/3270.95(b) Description: Devices must be compliant/Director or designated staff person ensure compliance Noncompliance Area: Based on the Fire Detection System Annual Letters, there was a gap in the documentation exceeding 1 year where the smoke detectors were not tested, 6/5/24 and 6/10/25. Correction Required: Fire detection devices or systems must be in compliance with standards established under section 1016(c) of the act (62 P.S. § 1016(c)). The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. |
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Provider Response: (Contact the State Licensing Office for more information.) The fire detection system is monitored by our landlord and property manager. They have been informed of the requirement that these tests must be run annually and not exceed the 1 year requirement. |
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| 2024-10-07 | Renewal | 3270.102(g) - Hazardous toys and equipment | Compliant - Finalized |
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Regulation: 3270.102(g) Description: Hazardous toys and equipment Noncompliance Area: In the Preschool Classroom there was a pillowcase that was ripped on three of the four corners and not in good repair. This pillowcase covered a vinyl pillow. Correction Required: Children's toys and equipment, including furniture and rest equipment, described as hazardous by the United States Consumer Product Safety Commission may not be used by children at the facility and may not be on the premises at the facility. At the time of inspection, the operator shall submit to the Department written affirmation on a form provided by the Department stating that the facility is in compliance with this requirement. |
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Provider Response: (Contact the State Licensing Office for more information.) The pillow case was discarded and will no longer be used. |
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| 2024-10-07 | Renewal | 3270.103 - Small Toys and Objects | Compliant - Finalized |
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Regulation: 3270.103 Description: Small Toys and Objects Noncompliance Area: In the Young Toddler and the Preschool Classroom there were multiple rest mats that were ripped and had exposed foam. These items were accessible to the children in are who are still placing items in their mouths. Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. |
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Provider Response: (Contact the State Licensing Office for more information.) The mats will be repaired temporarily and new mats will be ordered to replace all mats that are damaged. |
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| 2024-10-07 | Renewal | 3270.111(a) - Written plan | Compliant - Finalized |
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Regulation: 3270.111(a) Description: Written plan Noncompliance Area: The Middle Infants Classroom lacked a written plan of daily activities and routines Correction Required: A written plan of daily activities and routines, including a time for free play shall be established for each group. The plan shall be flexible to accommodate the needs of individual children and the dynamics of the group. |
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Provider Response: (Contact the State Licensing Office for more information.) A written plan was printed and posted in this classroom. |
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| 2024-10-07 | Renewal | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: *At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group. Correction Required: *Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Each teacher will be assigned a group of children along with a Transfer of Care sheet and identification tags. Teachers are required to have the child tags in their possession and are responsible for knowing the names and whereabouts of the children in their care at all times. |
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| 2024-10-07 | Renewal | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: **At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group. Correction Required: **The director will conduct random assessments of each classroom at least 3 times per week, at various times of the day, for the next 2 months. During the assessment, the director will ask each staff person in each classroom to identify the children that are in their group, and are therefore, responsible for. The director will document all assessments in a log, including the date, time, staff persons, number and ages of children. The log must first be submitted to the Certification Representative. The completed logs will be made available to DHS representatives upon request. |
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Provider Response: (Contact the State Licensing Office for more information.) The director will conduct random assessments of each classroom at least 3 times per week, at various times of the day, for the next 2 months. During the assessment, the director will ask each staff person in each classroom to identify the children that are in their group, and are therefore responsible for. The director will document all assessments in a log, including the date, time, staff persons, number and ages of children. The log must be submitted to the Certification Representative. The completed logs will be made available to DHS representatives upon request. |
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| 2024-10-07 | Renewal | 3270.124(b)(3) - Parent home/work address, phone | Compliant - Finalized |
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Regulation: 3270.124(b)(3) Description: Parent home/work address, phone Noncompliance Area: The Emergency Contact Forms for Child #1, #3, #5, and #6 lacked the enrolling parents work address and telephone number. Correction Required: Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent. |
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Provider Response: (Contact the State Licensing Office for more information.) The parents have provided the work address and work phone numbers for each child and that information has been added to their files. |
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| 2024-10-07 | Renewal | 3270.124(b)(6) - Insurance coverage information | Compliant - Finalized |
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Regulation: 3270.124(b)(6) Description: Insurance coverage information Noncompliance Area: The Emergency Contact Form for Child #2 lacked the health insurance coverage policy number for the child. Correction Required: Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable. |
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Provider Response: (Contact the State Licensing Office for more information.) The required health insurance coverage policy number was obtained and added to the child's file |
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| 2024-10-07 | Renewal | 3270.124(c) - Each child care space | Compliant - Finalized |
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Regulation: 3270.124(c) Description: Each child care space Noncompliance Area: The Emergency Contact information was not present in the PreK Room for Child #7. The child was present and receiving care in the room. Correction Required: When children are in the facility, emergency contact information shall be present in a child care space for children receiving care in the space. |
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Provider Response: (Contact the State Licensing Office for more information.) The Emergency Contact information was obtained and placed in the Emergency Contact binder for that classroom. |
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| 2024-10-07 | Renewal | 3270.124(e) - Written emergency plan posted | Compliant - Finalized |
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Regulation: 3270.124(e) Description: Written emergency plan posted Noncompliance Area: The Preschool Readiness Classroom lacked a written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency. Correction Required: A written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency shall be displayed conspicuously in every child care space and shall accompany a staff person who leaves on an excursion with children. |
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Provider Response: (Contact the State Licensing Office for more information.) A written emergency procedure was printed and placed in the classroom next to the phone. |
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