NORMA DE HOYOS DAY CARE 2
Quick Facts
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Reviews
My daughter goes to this daycare and within the time she has been there she has caught lice, she has been bitten, her face scratched, winter coat stolen, diaper rash. The employees don't do their job always on cell phones. Kids always screaming running around. When you to ask to speak to the owner sge never calls you back. Had to take my daughter out of that nasty filthy place.
I'm the owner of a kids entertainment company and had my twin daughters at this daycare for about 5 years. My girls loved it. Friendly staff. The owner always puts together big events for the kids such as the "back to school carnival" and the "annual Christmas party". Very active daycare with the kids!
Worst daycare ever, not only is the owner never there, but when you try to have a meeting with the owner and staff they never get in contact with the parent. They are never watching the kids. The kids do what ever they want when ever they want. The staff does not know how to control the kids. They don't help with homework or do craft all the kids do is run around crazy. The staff all on their cell phones. All they care about is your money. OH and now they do not send kids home that have lice so yeah they dont care if your child gets them. I mean I should have known better, then sending my kid to a daycare whose owner bought it using drug money from her first husband....
iGood Morning! No speak Spanish much, but I defend.. I write because I am interested in a position, that has in the daycare. I Heard her daycare through a sister church. I am interested to know what would be the application process. Thank You!
My 3 little ones went here and i loved it...they enjoyed the time they was there...
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About the Provider
Hours of Operation
- Monday4:00 AM - 9:00 PM
- Tuesday4:00 AM - 9:00 PM
- Wednesday4:00 AM - 9:00 PM
- Thursday4:00 AM - 9:00 PM
- Friday4:00 AM - 9:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
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| 2026-01-28 | Renewal | 3270.103 - Small Toys and Objects | Compliant - Finalized |
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Regulation: 3270.103 Description: Small Toys and Objects Noncompliance Area: During a renewal inspection on 1/28/26 Cert rep observed accessible plastic bags in the unlocked purple closet in Room 2, and in the unlocked first bathroom in Room 6. These areas are accessible to children under 3 years old who may still be placing objects in their mouths. Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. |
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Provider Response: (Contact the State Licensing Office for more information.) Closets were locked at the moment and kept lock at all times. Every staff has to make sure closets are locked after they use them. The bathroom in Room 6 is no longer a bathroom and is now a closet. |
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| 2026-01-28 | Renewal | 3270.113(a)/3270.113(a)(1) - Supervised at all times /Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)/3270.113(a)(1) Description: Supervised at all times /Staff assigned to specific children Noncompliance Area: During a renewal inspection on 1/28/26 Cert rep observed the following incident regarding supervision: Staff 1 and 2 were present in the Older Toddler room with 15 older toddler children who were napping. Staff 1 named and identified five children as being in their group, Staff 2 named and identified five children as being in their group, and five children were not identified as being in any assigned group. When cert rep questioned this it was determined that the five unassigned children were supposed to be in Staff 1's group, while Staff 3 was on break, however Staff 3 did not notify Staff 1 they were needing to take over the supervision of these children. Correction Required: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. TIERED LIS: 1. Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. This portion of the plan shall have an immediate correction date. 2. The operator will have Staff 1, 2, and 3 participate in in the following trainings on Better Kid Care: "Supervision: What's required?" (1 hour long) and "Supervision: Teamwork" (1 hour long) or the Spanish version of these trainings. If Staff 1, 2, and/or 3 have already completed these trainings the legal entity shall have Staff 1, 2, and 3 complete 2 hours of PQAS approved trainings related to supervision. The trainings used to fulfill this portion of the plan must be approved by the NE Regional Office before completion. The legal entity shall maintain documentation of the training certificates in the staff files. The provider shall provide a date when this portion of the plan will be completed. |
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Provider Response: (Contact the State Licensing Office for more information.) Tier 1: Effective immediately all children on the facility premises and during off site excursions will be supervised at all times by an assigned staff member. Each staff member will be responsible for knowing the names and location of every child in their assigned group. (Correction date: 1/28/26) Tier 2: The operator will have Staff 1, 2, and 3 participate in in the following trainings on Better Kid Care: "Supervision: What's required?" (1 hour long) and "Supervision: Teamwork" (1 hour long) or the Spanish version of these trainings. If Staff 1, 2, and/or 3 have already completed these trainings the operator shall have Staff 1, 2, and 3 complete 2 hours of PQAS approved trainings related to supervision. The trainings used to fulfill this portion of the plan will be approved by the NE Regional Office before completion. The operator shall maintain documentation of the training certificates in the staff files. (Correction date: 3/1/26) |
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| 2026-01-28 | Renewal | 3270.123(a)/3270.123(a)(6) - Signed /Admission date | Compliant - Finalized |
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Regulation: 3270.123(a)/3270.123(a)(6) Description: Signed /Admission date Noncompliance Area: During a renewal inspection on 1/28/26 Child 2's fee agreement was not signed by the operator and did not have the child's date of admission. Correction Required: An agreement shall be signed by the operator and the parent. An agreement shall specify the date of the child's admission. |
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Provider Response: (Contact the State Licensing Office for more information.) The child's fee agreement has been reviewed and updated to include the date of admission. The agreement has now been signed by the both the operator and the parent. All children files were reviewed to ensure that each fee agreement is complete, signed by both parents and includes the admission date. |
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| 2026-01-28 | Renewal | 3270.124(b)(3) - Parent home/work address, phone | Compliant - Finalized |
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Regulation: 3270.124(b)(3) Description: Parent home/work address, phone Noncompliance Area: During a renewal inspection on 1/28/26 emergency contact forms for Children 1, 2, & 3 did not include parents' home address (Child 1), parents' work address (Children 1, 2, & 3), and parent's work phone number (Children 1& 2). Correction Required: Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent. |
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Provider Response: (Contact the State Licensing Office for more information.) The emergency contact forms for the identified children, have been updated to included the parents' home address, work addresses and phone number as required. All children emergency contact forms were reviewed to ensure they contain complete home and work addresses and telephone numbers for enrolling parents |
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| 2026-01-28 | Renewal | 3270.124(c) - Each child care space | Compliant - Finalized |
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Regulation: 3270.124(c) Description: Each child care space Noncompliance Area: During a renewal inspection on 1/28/26 Cert Rep observed that the emergency contact forms for 10 young school aged children and 2 older school age children not present with them in Room 2, where they were receiving care. Correction Required: When children are in the facility, emergency contact information shall be present in a child care space for children receiving care in the space. |
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Provider Response: (Contact the State Licensing Office for more information.) Copy of emergency contact forms was made and located in room 2. |
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| 2026-01-28 | Renewal | 3270.27(c) - Training regarding plan | Compliant - Finalized |
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Regulation: 3270.27(c) Description: Training regarding plan Noncompliance Area: During a renewal inspection on 1/28/26 Staff 6's most recent emergency plan training was dated 12/18/24, which is more than 12 months ago. Correction Required: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) To Prevent recurrence, the director will ensure all staff complete emergency plan training at hire, annually within 12 months of the previous training and whenever the emergency plan is updated. Training log and calendar reminder system will be maintained to track due dates. Training records will be reviewed monthly to ensure continued compliance. Staff 6 completed emergency plan training. |
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| 2026-01-28 | Renewal | 3270.31(e)(4)(i) - Age and Training | Compliant - Finalized |
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Regulation: 3270.31(e)(4)(i) Description: Age and Training Noncompliance Area: During a renewal inspection on 1/28/26 Staff persons 4 & 5 did not complete Pediatric first aid and CPR training on or before expiration of the their previous certification. This is evidenced by previously documented Pediatric first aid and CPR training on file expiring 10/31/25 and updated Pediatric first aid and CPR training documentation dated 11/5/25, being on file for both Staff 4 and 5. It was reported that both Staff 4 and 5 worked as Staff between 10/31/25 and 11/5/25. Correction Required: Competence is the completion of training by a professional in the field of first-aid and cardiopulmonary resuscitation (CPR). All staff persons shall renew their certification in pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) on or before the expiration of the most current certification. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff 4 and 5 renewed their Pediatric First aid and CPR certifications on 11/5/25. Current certificates are on file. All staff records were reviewed and are now in compliance. Date of compliance 11/5/25. |
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| 2026-01-28 | Renewal | 3270.31(e)(4)(ii) - Fire safety - 1 yr. | Compliant - Finalized |
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Regulation: 3270.31(e)(4)(ii) Description: Fire safety - 1 yr. Noncompliance Area: During a renewal inspection on 1/28/26 Staff 5 had fire safety trainings dated 2/22/24 and 10/14/25, which is more than 12 months between fire safety trainings. Correction Required: Staff persons shall participate, at least annually, in fire safety training conducted by a fire protection professional. Staff persons and volunteers shall receive training in maintenance of smoke detectors, the duties of facility persons during a fire drill and during a fire and the use of the facility's fire extinguishers, not including discharge of the fire suppressant agent. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff 5 completed updated fire safety training . Documentation is on file. All staff files were reviewed to ensure compliance. Fire safety training is current and completed annually. |
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| 2026-01-28 | Renewal | 3270.36(b)(5) - HS/GED + 2 yrs | Compliant - Finalized |
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Regulation: 3270.36(b)(5) Description: HS/GED + 2 yrs Noncompliance Area: During a renewal inspection on 1/28/26 Staff 1 had a high school diploma and 0 years experience documented on file. Staff 1 has been working as an AGS. Correction Required: An assistant group supervisor shall have a high school diploma or a general educational development certificate and 2 years experience with children. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff 1 brought in verification with her experience that was placed in the file. |
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| 2026-01-28 | Renewal | 3270.65 - Protective Outlet Covers 5 yrs. or less | Compliant - Finalized |
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Regulation: 3270.65 Description: Protective Outlet Covers 5 yrs. or less Noncompliance Area: During the renewal inspection on 1/28/26 Cert rep observed two uncovered accessible outlets in Room 1 by the soccer ball wall painting and by the Bert character wall painting. Children in this room are Preschool aged. Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger. |
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Provider Response: (Contact the State Licensing Office for more information.) Protective receptacle was placed in the electrical outlets that were accessible. |
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| 2026-01-28 | Renewal | 3270.76 - Building Surfaces | Compliant - Finalized |
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Regulation: 3270.76 Description: Building Surfaces Noncompliance Area: During a renewal inspection on 1/28/26 Cert rep observed stacked furniture and equipment which creates a falling/tipping hazard in the unlocked left bathroom in Room 6. Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. |
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Provider Response: (Contact the State Licensing Office for more information.) Director locked the closet and put a sign up to keep the door locked at all times. |
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| 2026-01-28 | Renewal | 3270.77(a) - No peeling paint or plaster | Compliant - Finalized |
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Regulation: 3270.77(a) Description: No peeling paint or plaster Noncompliance Area: During a renewal inspection on 1/28/26 Cert rep observed peeling paint on the wall by the toilet in the last stall of the First unisex bathroom in Room 1. Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Damaged paint was fixed and painted. |
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| 2025-07-09 | Unannounced Monitoring | 3270.32(a) - Comply with CPSL | Compliant - Finalized |
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Regulation: 3270.32(a) Description: Comply with CPSL Noncompliance Area: During an unannounced inspection on 7/9/25 Staff 2 did not complete mandated reporter training within 60 months of their previous mandated reporter training. This is evidenced by mandated reporter trainings on file being dated 2/1/20 and 2/20/25. Staff 2 is reported to have worked in a child care position between 2/1/25-2/20/25. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). |
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Provider Response: (Contact the State Licensing Office for more information.) It was already corrected. |
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| 2025-07-09 | Unannounced Monitoring | 3270.52 - Mixed Age Level | Compliant - Finalized |
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Regulation: 3270.52 Description: Mixed Age Level Noncompliance Area: On 7/9/25 during an unannounced inspection Cert rep observed the following incident regarding ratios: Staff 1-3 were present in the Lower level Lunch room with16 children. When cert rep questioned this it was determined Staff:child ratios were exceeded due to the ages of the children(2 older toddler, and 14 younger toddlers). Correction Required: When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in § 3270.51 (relating to similar age level). TIERED LIS: 1. The required staff:child ratios must be maintained at all times. This portion of the plan shall have an immediate correction date. 2. The operator shall create a Ratio Policy that must address the staff:child ratios for both similar and mixed age groups. This policy shall address the steps staff should take when ratios are exceeded or not able to be maintained. This policy will be submitted to the Northeast regional office for approval and will be reviewed with all staff once approved by the Northeast regional office. Staff will sign acknowledgement of the updated policy which will be kept in their staff files. The operator shall provide a correction date for when this portion of the plan will be completed. |
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Provider Response: (Contact the State Licensing Office for more information.) 1. The room was brought into ratio as the director took one of the children and put them in a group with a separate staff. This left the room in ratios for the mixed ages with 3 staff with groups of 5 children due to the young toddlers. Correction Date 7/9/25 Implemented 8/27/25 2. The director will create a ratio policy. This policy will address the staff:child ratios for both similar and mixed age groups. This policy will address the steps staff should take when ratios are exceeded or not able to be maintained. The policy will be submitted for review to the Cert rep. Once approved the policy will be reviewed with staff who will sign acknowledgement of the policy. This sign off will be in their staff files for review. Correction 8/25/25 Implemented 8/27/25 |
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| 2025-07-09 | Unannounced Monitoring | 3270.61(h) - Exceeding Capacity | Compliant - Finalized |
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Regulation: 3270.61(h) Description: Exceeding Capacity Noncompliance Area: During an unannounced inspection on 7/9/25 Cert rep observed 12 children in Room 3 multiple times over the course of the inspection. This room has a measured capacity of 8. The time period of when this room would be over capacity was not indicated on the daily schedule. Correction Required: The capacity established for an indoor space may not be exceeded. |
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Provider Response: (Contact the State Licensing Office for more information.) A sign was added to the door to make the staff aware of the room's capacity. The children left the room to correct the capacity issue after the inspection. |
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