Magic Memories
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Reviews
We started with Magic Memories in 2020 and at that point, it was pretty great. I can't knock the lead teachers. They have been solid the whole way through. The director and 'floaters' that often end up taking care of your child in lieu of their actual teacher... not so stellar, to put it kindly.
Let's start at where things took their turn for the worst - my son's teacher was due to go on maternity leave. She was fabulous, incredibly patient, caring... overall the best part of that place. The school knew WELL ahead of time (months) that this was going to happen. Once she was on maternity leave, how ill-prepared they were for it became vividly and undeniably crystal clear. The school uses kangaroo time to keep parents up to date with what's going on in the classrooms. It's a great app that at first was fantastic for its purpose while it got used. Once his teacher went on maternity leave, it gradually devolved into a lottery of whether we'd see updates at all. The pictures we used to get daily became a once a week treat if we were lucky.
I have no issue saying we were paying a hair under $1000 for 3 days a week for a 3 year old. That's not chump change, especially when they'd forced an increase on us as his teacher left, for their service to become significantly worse. Not to mention between extended holidays, in-service days and constant revolving illnesses (they like to boast about their cleaning but jfc we were sick every other week with something new going around) we maybe got to use half to two-thirds of the days we were paying for.
All this was topped by the fact that our son isn't your typical 3 year old. He's pretty smart with problem solving, can read on his own and aloud, and generally is above the kids (and apparently adults) he's around. Rather than them owning that they could not provide the level of service he needs (you know, actually being actively watched and interacted with) the director in particular sided with a minority of her staff that labeled my son as a behavioral problem. She kept shoving us at county intervention for his behavior (opening a door and walking out, wandering, blowing raspberries, typical toddler crap I mean come on) and insisted it was a recurring problem when she had nothing to go on except a couple papers from that day. Tell me you're incompetent without telling me you're incompetent.
It started out well with this place and I maintain that the lead teachers are extremely nice, caring, good people. The rest of the place... is utter tripe.
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About the Provider
Hours of Operation
- Monday7:00 AM - 6:00 PM
- Tuesday7:00 AM - 6:00 PM
- Wednesday7:00 AM - 6:00 PM
- Thursday7:00 AM - 6:00 PM
- Friday7:00 AM - 6:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
|---|---|---|---|
| 2026-01-12 | Renewal | 3270.124(b)(2) - Physician name, address, phone | Compliant - Finalized |
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Regulation: 3270.124(b)(2) Description: Physician name, address, phone Noncompliance Area: During the renewal inspection, certification representative reviewed 8 children's file and the files for child #1 did not include the phone number of the child's physician or source of medical care on the emergency contact form. Correction Required: Emergency contact information must include the name, address and telephone number of the child's physician or source of medical care. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will get the phone number of the child's physician or source of medical care from the parents of child #1 and put it on the emergency contact form. |
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| 2026-01-12 | Renewal | 3270.124(b)(5) - Information re: special needs | Compliant - Finalized |
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Regulation: 3270.124(b)(5) Description: Information re: special needs Noncompliance Area: During the renewal inspection, certification representative reviewed 8 children's files and the file for child #1 did not include information regarding the child's special needs on the emergency contact form. Correction Required: Emergency contact information must include information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will have parents of child #1 completely fill out the emergency contact form that includes the information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency. |
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| 2026-01-12 | Renewal | 3270.131(d)(7) - Free from contagious/communicable disease | Compliant - Finalized |
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Regulation: 3270.131(d)(7) Description: Free from contagious/communicable disease Noncompliance Area: During the renewal inspection, certification representative reviewed 8 children files and the health reports for child #2 and child #3 did not include the statement that the child is able to participate in childcare and appears to be free from contagious or communicable disease. Correction Required: A health report shall include a statement that the child is able to participate in child care and appears to be free from contagious or communicable disease. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will give the health report form to the parents of child #2 and child #3 to have their physician complete the form in its entirety. |
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| 2026-01-12 | Renewal | 3270.14/3270.21 - Pertinent Laws & Regulations/General Health and Safety | Compliant - Finalized |
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Regulation: 3270.14/3270.21 Description: Pertinent Laws & Regulations/General Health and Safety Noncompliance Area: During the renewal inspection, certification representative reviewed facility files and the policy for Shaken Baby Syndrome and Child Maltreatment did not include the identification and prevention of child maltreatment per Announcement C-22-03 that was issued on January 24,2022. Correction Required: A facility shall be operated in conformity with applicable Federal and State laws and regulations.State agencies whose regulations may relate to the operation of a facility include the Department of Environmental Resources, the Department of Labor and Industry, the Department of Health, the Department of Education and the Department of Transportation. Conditions at the facility may not pose a threat to the health or safety of the children. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update their shaken baby/abusive head trauma and child maltreatment policy to include the identification and prevention of child maltreatment. |
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| 2026-01-12 | Renewal | 3270.151(a)/3270.192(3) - 12 months prior to service and every 24 months thereafter/Health assessment, TB test | Compliant - Finalized |
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Regulation: 3270.151(a)/3270.192(3) Description: 12 months prior to service and every 24 months thereafter/Health assessment, TB test Noncompliance Area: During the renewal inspection, certification representative reviewed 10 staff files and the file for staff #4 did not include an updated health assessment Correction Required: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem. A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will obtain an updated health assessment for staff #4. |
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| 2026-01-12 | Renewal | 3270.182(6) - Signed parental consent for transportation, walking excursions, swimming and wading | Compliant - Finalized |
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Regulation: 3270.182(6) Description: Signed parental consent for transportation, walking excursions, swimming and wading Noncompliance Area: During the renewal inspection, certification representative reviewed 8 children's files, and the emergency contact form for child #1 did not include a signed parental consent for transportation, walking excursions, swimming and wading Correction Required: A child's record shall contain signed parental consent for transportation, walking excursions, swimming and wading. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will get the parents of child #1 to sign parental consent for transportation, walking excursions, swimming and wading. |
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| 2026-01-12 | Renewal | 3270.27(a)(3) - Contact when arises | Compliant - Finalized |
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Regulation: 3270.27(a)(3) Description: Contact when arises Noncompliance Area: During the renewal inspection, certification representative reviewed the facility files, and the emergency plan did not include a method for facility persons to contact parents as soon as reasonably possible when an emergency arises. Correction Required: The facility shall have an emergency plan that provides for a method for facility persons to contact parents as soon as reasonably possible when an emergency arises. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the emergency plan to include a method for staff to inform parents as soon as reasonably possible when an emergency situation arises. |
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| 2026-01-12 | Renewal | 3270.27(a)(4) - Contact when ended | Compliant - Finalized |
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Regulation: 3270.27(a)(4) Description: Contact when ended Noncompliance Area: During the renewal inspection, certification representative reviewed the facility files, and the emergency plan did not include a method for facility persons to inform parents that the emergency has ended and to provide instruction as to how parents can safely be reunited with their children. Correction Required: The facility shall have an emergency plan that provides for a method for facility persons to inform parents that the emergency has ended and to provide instruction as to how parents can safely be reunited with their children. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the emergency plan to include a method for staff to inform parents that the emergency has ended and instruction as to how parents can safely be reunited with their children. |
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| 2026-01-12 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Regulation: 3270.32(a)/3270.192(4) Description: Comply with CPSL/CPSL information Noncompliance Area: During the renewal inspection, certification representative reviewed 10 staff files and the file for staff #1, staff #2, and staff #3 did not include an updated disclosure statement. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: Facility Person #1, 2 and #3 -- may not work in a childcare position at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will have staff #1, staff #2, and staff #3 sign an updated disclosure statement and put it in their file. CORRECTED ONSITE |
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| 2025-09-16 | Complaints- Legal Location | 3270.113(b) - No physical punishment | Compliant - Finalized |
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Regulation: 3270.113(b) Description: No physical punishment Noncompliance Area: During the complaint investigation, certification representative viewed the facility cameras and seen staff #1 aggressively used physical punishment during naptime. Correction Required: A facility person may not use any form of physical punishment, including spanking a child. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider had called ChildLine and certification representative on Wednesday September 10, 2025, to report the suspected child abuse and at that time staff #1 was suspended. After observing the video footage on September 10, 2025, staff #1 was terminated from employment. Provider will retrain all staff on their Zero Tolerance Policy on September 23, 2025. |
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| 2025-06-09 | Allocated Unannounced Monitoring | 3270.31(f) - Health and Safety Training | Compliant - Finalized |
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Regulation: 3270.31(f) Description: Health and Safety Training Noncompliance Area: During the complaint investigation (EVE-00091453), certification representative reviewed 2 staff files and the file for staff #1 did not include the 10-hr. health and safety training with the 1hr update or the 10-hr health and safety revised or the 2-part 6 hr. health and safety per Announcement C-24-03 Health and Safety training. Correction Required: Staff persons shall complete professional development within 90 days of hire as listed in subsections (f)1-10. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will have staff #1 trained in the 2-part 6 hr. health and safety training per Announcement C-24-03 Health and Safety training. |
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| 2025-05-19 | Complaints- Legal Location | 3270.113(b) - No physical punishment | Compliant - Finalized |
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Regulation: 3270.113(b) Description: No physical punishment Noncompliance Area: During the complaint investigation, certification representative viewed the facility cameras and seen staff #1 grabbed the child forcefully two times during naptime. Correction Required: A facility person may not use any form of physical punishment, including spanking a child. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider had called child line and certification representative on Tuesday May 13, 2025, to report the incident and at that time staff #1 was suspended. Since incident staff #1 has been terminated from employment. |
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| 2025-03-26 | Complaints- Legal Location | 3270.113(e) - Restraints prohibited | Compliant - Finalized |
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Regulation: 3270.113(e) Description: Restraints prohibited Noncompliance Area: During the complaint investigation, certification representative reviewed facility files and video, on the video staff #1 was seen transporting 4 infants in an evacuation crib on the playground restricting their movements while talking to other staff members instead of engaging the children on the playground out of the evacuation crib. Correction Required: A facility person may not restrain a child by using bonds, ties or straps to restrict a child's movement or by enclosing the child in a confined space, closet or locked room. The prohibition against restraining a child does not apply to the use of adaptive equipment prescribed for a child with special needs. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will ensure that staff #1 receive supervision training on topics pertaining to proper supervision and restraints via pakeys. |
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| 2025-03-26 | Complaints- Legal Location | 3270.51 - Similar Age Level | Compliant - Finalized |
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Regulation: 3270.51 Description: Similar Age Level Noncompliance Area: During the complaint investigation, certification representative reviewed facility files and video, on the video staff #1 had 4 infants in the evacuation crib and was given another child from another staff and placed in the evacuation crib which made staff #1 out of ratio. Infant: staff ratio 1:4 Correction Required: When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. IF USING TIERED LIS: The required staff:child ratios must be maintained at all times. The legal entity must submit documentation in a format approved by DHS proving that the facility is maintaining the required staff:child ratios at all times. The legal entity will confirm continuing compliance by sending copies of the documentation to the -------- Region Office on a weekly basis for a period of three months after DHS approves the documentation format. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will ensure that staff #1 receives training on ratio via pakeys. All staff will be trained on playground safety, end of day plans and ratios. |
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| 2025-02-24 | Renewal | 3270.61(h) - Exceeding Capacity | Compliant - Finalized |
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Regulation: 3270.61(h) Description: Exceeding Capacity Noncompliance Area: At the time of renewal inspection at around 11 AM observed 10 preschool children in Room 202 with the established capacity of 7 and 9 young toddlers in Room 105 with the established capacity of 8. Number of children present in Room 202 and Room 105 exceeded capacity that was established. Correction Required: The capacity established for an indoor space may not be exceeded. |
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Provider Response: (Contact the State Licensing Office for more information.) By March 31, 2025 we will have created another classroom to move around our classes to ensure proper capacities are followed. Room 105 students will be split in half and 5 young toddler students will be in room 105 and 5 in 202. The students in 202 will be moved to 110. |
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